Our complaints procedure
Our goal is to provide excellent service, but we recognize that there may be occasions when you feel we could do better. If that’s the case, please follow the steps below to log your complaint with the relevant parties.
If you are unhappy with any aspect of the service that you receive from us, we would please contact your broker in the first instance, stating the nature of your complaint, the policy and/or claim number.
Alternatively, you can contact us directly at [email protected] or please write to:
Euclid Financial and Professional Risks
5th Floor
107 Leadenhall Street
London
EC3A 4AF
United Kingdom
If more than eight weeks from the date of your complaint have elapsed and you have not received a final response, or you are dissatisfied with the final response you have received from us, you may choose to refer your complaint to:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: +44 800 023 4567
Email: [email protected]
www.financial-ombudsman.org.uk
The Financial Ombudsman Service will become involved if you are an eligible complainant as defined by the rules of the Financial Conduct Authority.
If you are a consumer based in the EEA and your complaint has not been resolved to your satisfaction, you may be entitled to refer your complaint to the Ombudsman for Insurances (www.ombudsman.as):
Ombudsman van de Verzekeringen de Meeûsplantsoen 35
1000 Brussels
Tel: +32 (0)2 547 58 71
Email: [email protected]
If in placing your policy, we have acted as a Lloyd’s Coverholder, you may also be entitled to refer your complaint to Lloyd’s. Details of Lloyd’s complaints procedures are available at www.lloyds.com/complaints and its Complaints team can be contacted at:
Lloyd’s Complaints
Fidentia House
Walter Burke Way Chatham Maritime Chatham
Kent ME4 4RN
Tel: +44 20 7327 5693
Email: [email protected]
Where we have acted as a Coverholder of Lloyd’s Europe, you may be entitled to refer your complaint to Lloyd’s Europe. Details of their complaints procedures are available at https://lloydseurope.com/complaints/ and its Complaints team can be contacted at:
Lloyd’s Brussels
Service Manager, Complaints team Lloyd’s Insurance Company S.A. Bastion Tower
Marsveldplein 5
1050 Brussels
Tel: +32 (0)2 227 39 40
Email: [email protected]
The existence of this complaints procedure does not affect any right of legal action you may have against Euclid Financial and Professional Risks as detailed in your insurance policy.
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Euclid Financial and Professional Risks Limited is registered in England and Wales under company registration number 16011225. Registered office: 5th Floor, 107 Leadenhall Street, London, United Kingdom, EC3A 4AF. Euclid Financial and Professional Risks Limited is an Appointed Representative of Pro MGA Solutions Ltd who is authorised and regulated by the Financial Conduct Authority with firm reference number 770419.
Euclid Financial and Professional Risks Europe GmbH is incorporated in Germany, registered with the commercial register of the local court of Köln under HRB 122373, with a registered business address Hohenzollernring 14, 50672 Köln, Germany. Euclid Financial and Professional Risks Europe GmbH is a registered insurance agency with a permit (Versicherungsvertreter mit Erlaubnis nach § 34d Abs. 1 GewO) issued by the Industrie und Handelskammer (Chamber of Commerce and Industry) in Köln (Registration Number D-BMQF-1VYRO-20) and registered in the intermediary register (Vermittlerregister: www.vermittlerregister.info).
